Trust and Safety Specialist

Accra, Ghana / Full Time
About Us

Contena is a digital tool that will aid in the democratization of the logistics industry. Anyone with space, a regular route and the willingness to move cargo for people can become a logistics business.

With this tool, small and medium businesses will be empowered to contribute their quota to moving the world’s cargo and reducing carbon emissions.
For the logistics company that gets large or medium volumes of items to ship from their base of operations to their delivery destinations, the system provides an organized and automated tool (as much as possible) to organize all their “orders” and finances.

What You’ll Be Doing
  • Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
  • Address all customer concerns politely, using active listening skills to understand and confirm the information
  • Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
  • Proactively monitor in-progress deliveries and take corrective action when necessary
  • Manage non-standard delivery situations with professionalism, empathy, and urgency
  • Effectively use Zendesk and other internal tools to accurate log interactions and solve issues
  • Collaborate with team members from various Roadie departments to ensure seamless delivery experience
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